Free Access Salesforce.Field-Service-Consultant.v2023-10-03.q155 Practice Test (Page 31)

Question 146

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A.Set the Territory Assignment Policy to the Lowest Level.

B.Set the Polygon Assignment Policy to the Lowest Level.

C.Set the Polygon Assignment Policy to the Highest Level.

D.Set the Territory Assignment Policy to the Highest Level.

Question 147

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

A.Create 100 Service Appointments with Contractors as Required Resources.

B.Create a Resource with 20 hours available a day.

C.Create a Capacity-based Resource with 100 hours capacity a week.

D.Create 5 Resources with 20 hours available a week.

Question 148

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A.An Entitlement Process must be applied to both Cases and Work Orders.

B.A new Entitlement Process requires selecting a single Entitlement Process Type.

C.Milestones for Work Orders can be configured in Setup.

D.Milestones for Work Orders can be set up from the metadata API.

E.A single Milestone can be added to both Case and Work Order Entitlement Processes.

Question 149

Northern Trail Outfitters is interested in a solution to automate a process. They currently pull data into a spreadsheet to import into a data extension for sending. The data warehouse can be configured to place a dally on an SFTP.
Which three questions are relevant to determining a solution?
Choose 3 answers

A.Does someone need to be notified if an error happens on import9

B.Is the data file a delta or a historical file?

C.Does the data extension have a data relationship?

D.Will the file have more than 5,000 rows?

E.Will the data file be placed on the SFTP at the same time daily?

Question 150

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A.Use Products and Product Families.

B.Use Assets and define a hierarchy.

C.Use Work Orders and define a hierarchy.

D.Use Orders and Order Products.

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Question 146

Question 147

Question 148

Question 149

Question 150

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