Free Access Salesforce.Field-Service-Consultant.v2025-08-18.q163 Practice Test (Page 3)

Question 6

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

A.Create a Visualforce page that will create a new Service Appointment record.

B.Create a Visualforce page that will create a new Work Order record.

C.Create a Quick Action that will create a new Service Appointment record.

D.Create a Quick Action that will create a new Work Order record.

Question 7

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A.Required Products must be added to both the Work Order and all Work Order Line Items.

B.Quantity and Unit of Measure are required when adding a Required Product.

C.Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

D.Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Question 8

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A.Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

C.Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Question 9

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

A.Work Types with an Estimated Duration.

B.Operating Hours for Customer Accounts.

C.Work Types with Service Level Agreement.

D.Work Orders with Operating Hours.

Question 10

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A.The Preventative Maintenance Gantt and filter the list to show only desired work orders

B.The Dispatcher Console Map and filter the list to show only desired service appointments

C.The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D.The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Correct Answer: A,C

The Preventative Maintenance Gantt is a view within the Dispatcher Console that shows the scheduled service appointments for preventive maintenance work orders[217]. The Dispatcher Console Appointment list is a view within the Dispatcher Console that shows the list of service appointments with various details such as status, priority, or assigned resource[218]. Filtering is a feature that allows narrowing down the list of records based on specific criteria such as date, status, or territory[219]. Using the Preventative Maintenance Gantt and filter the list to show only desired work orders and using the Dispatcher Console Appointment list and filter the list to show only desired service appointments would allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console by showing them the preventive maintenance service appointments on a Gantt chart or a list view and allowing them to apply filters to see only the relevant records[220]. Using the Dispatcher Console Map and filter the list to show only desired service appointments would not allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. The Dispatcher Console Map is a view within the Dispatcher Console that shows the locations of service appointments and resources on a map[221]. Using the Dispatcher Work Order Polygon and filter the list to show only desired service appointments would not work because there is no such feature as Dispatcher Work Order Polygon. References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_appointment_list_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filter_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_view.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm&type=5

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