Question 131

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
  • Question 132

    Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
    Which licensing will be required for the Field Service Schedule Optimization user?
  • Question 133

    Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
    Which two permission sets should give a user access to the Crew Management tool?
    Choose 2 answers
  • Question 134

    Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
    Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
    How should the Consultant configure the Contractors' experience?