Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-07-12.q118 Practice Test (Page 20)

Question 91

Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

A.An entitlement process must be applied to both cases and work order

B.Milestone of the work orders can be configured in setup.

C.Milestones for the work orders can be set up from the metadata API

D.A new entitlement process requires selecting entitlement process type.

E.A single milestone can be added to both case and work order entitlement processes.

Question 92

Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

A.create the service territory location as a service territory lookup field.

B.add the service territory location related list on the location page layout

C.add the service territory location related list on the service territory page layout

D.create the service territory location as a location lookup field.

Question 93

Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?

A.Creating milestones for word orders requires an entitlement for case

B.Creating milestones trackers requires a custom lightning component

C.Creating entitlements for work orders requires a custom lightning component

D.Creating entitlement for class and work order must be separated

Question 94

Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?

A.Set the polygon assignment policy to the lowest level.

B.Set the territory assignment policy to the lowest level.

C.Set the territory assignment policy to the highest level.

D.Set the polygon assignment policy to the highest level.

Question 95

Whichfields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A.Scheduled start, scheduled end

B.Actual start, actual end

C.Arrival window start, arrival window end

D.Earliest start permitted, duedate

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Question 91

Question 92

Question 93

Question 94

Question 95

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