Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-07-12.q118 Practice Test (Page 8)

Question 31

When should both the Root Work Order and Root Work Order Line Item fields beadded to page layouts?

A.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

B.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

C.When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

D.When aservice process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Question 32

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A.Create a Return Order and Return Order Line Item.

B.Create a Return Order and relate it to the Product.

C.Create a Product Request and Product Request Line Item.

D.Create a Work Order and Work Order Line Item.

Question 33

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

B.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

C.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

D.When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

Question 34

Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?

A.Create a product consumed and a product request line item.

B.Create a work order line item and a product request line item.

C.Create a product request and a product request line item.

D.Create a shipment and a product request line item.

Question 35

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

A.Service Territories, Resource Capacity, and Business Hours

B.Service Territories, Operating Hours, and Resource Absences

C.Skills, Operating Hours, Time Slots, and Holidays.

D.Work Types, Resource Availabilities, and Operating Hours

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Question 31

Question 32

Question 33

Question 34

Question 35

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