Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-07-12.q118 Practice Test (Page 11)

Question 46

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A.High Intensity

B.Soft Boundaries

C.Customer First

D.Emergency Policy

Question 47

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?

A.Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

B.Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

C.Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.

D.Add the Work Order related list to the account to allow creation of additional line items.

Question 48

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

A.Create a Capacity-based Resource with 100 hours capacity a week.

B.Create 5 Resources with 20 hours available a week.

C.Create a Resource with 20 hours available a day.

D.Create 100 Service Appointments with Contractors as Required Resources.

Question 49

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A.Build a Workflow Rule.

B.Create an Apex Trigger.

C.Enable Drip feed Dispatch.

D.Configure an Auto Dispatch Scheduled Job.

Question 50

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A.Accounts and Assets

B.Assets and Entitlements.

C.Accounts and Service Contracts.

D.Assets and Service Contracts.

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Question 46

Question 47

Question 48

Question 49

Question 50

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