Free Access Genesys.GCP-GC-ADM.v2022-07-28.q20 Practice Test (Page 2)

Question 1

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A.6

B.2

C.8

D.4

Question 2

Call Recording is enabled in .

A.Admin > Quality

B.Admin > Contact Center

C.Admin > Telephony

Question 3

What two options are available to create a customized user role?

A.Create a new Role and assign the necessary permissions to that role

B.Copy an existing role then add the necessary permissions to meet your needs

C.Create or modify a workgroup to meet your needs

D.Create a new Group and assign the necessary permissions to the group

Question 4

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

A.Default Inbound Script

B.Default Callback Script

C.Blank Script

D.Sales Script Template

E.Collection Script Template

F.Default Outbound Script

Question 5

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

A.Default Menu choice

B.Menu options

C.Add blank audio

D.Menu prompt

Other Version: 793Genesys.GCP-GC-ADM.v2022-09-22.q21; 899Genesys.GCP-GC-ADM.v2022-04-24.q21; 80Genesys.Prepawaytest.GCP-GC-ADM.v2021-09-10.by.moses.21q.pdf

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