A.6

B.7

C.5

D.8

A.Reports

B.Dynamic Views

C.Dashboard

D.Interaction

A.The number of different media types that an agent may handle simultaneously

B.The maximum capacity that an agent may handle simultaneously for each supported media type

C.The after call work time for each media type

D.The length of time that an agent may spend on each media type

E.The media types that can interrupt current interactions that an agent is handling

A.The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B.The mappings allow you to associate wrap-up codes to specific campaigns

C.The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D.The mappings allow you to associate wrap-up codes to specific queues

A.Evaluation

B.Scoring

C.Calibration

D.Monitoring