Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Reports provide only real-time information.