Question 1

CleanHavenServices is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurements. You find that all failures to meet compliance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs), which exceed regulatory limits. The Environmental Manager tells you that these are the oldest shops in the organisation. He states that the cleaning equipment needs replacing, but the organisation cannot afford it now. He was instructed six months ago by Head Office to stop monitoring the air quality in the five shops.
On raising the matter with senior management, you are told that there are environmental objectives to replace the equipment in these shops over the next five years, which will eventually solve the problem.
After further auditing, you raised four nonconformities against ISO 14001.
Based on the scenario, select the four options which best describe the evidence for raising such nonconformities.
  • Question 2

    You are leading a recertification audit of XM, a manufacturer of cosmetic products. After the initial certification, XM moved to another site.
    After the opening meeting, you are visiting the new site with the production manager (PM). The dialogue is as follows:
    You: It seems that you are doing some work in the right-hand corner of the site.
    PM: Yes, when we moved to this site, there was a very old, three-story building; it was almost empty, and we decided to demolish it and build a new office for the administrative personnel. DEMO services are doing the job, which is almost over.
    You: Do you know what the old building was used for?
    PM: I was told that it was a warehouse for chemical storage, including a laboratory and toilets for the personnel. It also had a chimney. I do not know what for.
    You: Did you consider it necessary to refer to some parts of the EMS for this work?
    PM: No, we were busy moving all the equipment and materials to the new site. We did not have time to care about something that was going to disappear.
    Which four audit trail issues would you follow?
  • Question 3

    In the case of ISO 14001 EMS audits that follow the recommendations of ISO 19011, which two of the following statements are true?
  • Question 4

    A group of 22 Italian restaurants in downtown San Francisco (US) established an EMS following the requirements of ISO 14001. You are performing an internal audit before the fourth certification cycle. The audit plan included an audit of the General Manager (GM) as the last interview before the closing meeting.
    During the interview with the GM, you audit clause 10.3 (Continual improvement). The dialogue is as follows.
    You: Could you please tell me how did you improve the EMS to enhance environmental performance (Clause
    10.3)?
    GM: One way to improve the EMS is to improve one or several of its processes. We decided to improve the water-consuming processes in all our branches. We use water in many of our processes (e.g. to wash our kitchens, our cutlery, plates, and glasses, to keep our floors clean). The idea was to review these processes in detail to reduce the amount of water used per customer. Each of the 22 branches sent us their results, we analysed the data and found out that the average water consumption per customer was reduced by 13%; therefore, we improved our environmental performance. We are happy about that.
    You: What about the results in each branch?
    GM: Have a look at this table:

    Analysing this table, what would be your decision related to raising nonconformities to clause 10.3? Select two.
  • Question 5

    Just before the closing meeting of a third-party audit, the audit team leader is invited to a meeting with the EMS Manager.
    He tells the audit team leader that a member of the audit team was seen taking videos on the factory floor using his mobile phone and wants him suspended from the closing meeting with any nonconformities raised by him rescinded.
    When asked about this, the auditor said that he had obtained permission from the Production Manager who was escorting him around.
    Select three options of how the audit team leader might respond to the EMS Manager.