Question 16
The audit lifecycle describes the ISO 19011 process for conducting an individual audit.
Which two of the following are part of conducting the audit activities?
Which two of the following are part of conducting the audit activities?
Question 17
Which one of the following conclusions in the audit report is not required by the certification body when deciding to grant certification?
Question 18
As a third-party auditor, you are leading a surveillance audit of ABC, an organisation that designs and manufactures a wide range of electric home appliances.
The first interview of the audit is with the Design Manager (DM). This was not your original plan, but the DM had to leave ABC as soon as the interview was over, and you agreed to see her first.
You: Reviewing the list of significant environmental aspects, I did not see any related to the use of the products by customers or their final disposition.
DM: We identified those aspects, but when determining their significance, none of those aspects was significant. You can see here the related documented information.
Considering that you have just started the audit and would need to interview other ABC personnel, which six of the following issues would provide you with further information on the answer given by the Design Manager?
The first interview of the audit is with the Design Manager (DM). This was not your original plan, but the DM had to leave ABC as soon as the interview was over, and you agreed to see her first.
You: Reviewing the list of significant environmental aspects, I did not see any related to the use of the products by customers or their final disposition.
DM: We identified those aspects, but when determining their significance, none of those aspects was significant. You can see here the related documented information.
Considering that you have just started the audit and would need to interview other ABC personnel, which six of the following issues would provide you with further information on the answer given by the Design Manager?
Question 19
A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
Question 20
A management system meeting ISO 14001:2015 requirements is based on the Plan-Do-Check-Act (PDCA) cycle.
Which two elements of the management system are part of the 'Check' stage of the PDCA cycle?
Which two elements of the management system are part of the 'Check' stage of the PDCA cycle?
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