An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?