Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 29)

Which practice handles all pre-defined user-initiated service actions?

A.Incident management

B.Service request management

C.Service level management

D.Deployment management

Which two practices use workarounds?

A.Incident management and continual improvement

B.Change enablement and continual improvement

C.Change enablement and problem management

D.Problem management and incident management

What is defined as a change of state that has significance for the management of an IT service?

A.Event

B.Incident

C.Known error

D.Problem

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A.Think and work holisocally

B.Optimize and automate

C.Start where you are

D.Focus on value

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.Monitoring and event management

B.Incident management

C.Service level management

D.IT asset management

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