A.Financial authorization is sometimes required for service requests

B.Service requests are fulfilled using simple workflows

C.A new workflow is created for each type of request

D.Additional approval is sometimes needed for restoration of service

A.To systematically observe services and service components, and record and report selected changes of state

B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

C.To protect the information needed by the organization to conduct its business

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

A.Outputs

B.Guiding principles

C.Service offerings

D.Outcomes

A.Feedback loops

B.Customer requirements

C.An overall plan

D.The 'improve' value chain activity

A.It focuses on the fulfilment of the agreed service actions

B.It requires the service consumer to create resources for the service provider

C.It focuses on the service actions performed by users

D.It requires co-operation of both the service provider and service consumer