Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 16)

Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term

A.1 and 4

B.3 and 4

C.1 and 2

D.2 and 3

Which helps to streamline the fulfilment of service requests?

A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

Which statement about the 'optimize and automate' guiding principle is CORRECT?

A.Automation frees human resources for more complex activities

B.Activities should be automated before they are optimized

C.Automation is best applied to non-standard tasks

D.Technology eliminates the need for human intervention

Which statement about the 'continual improvement' practice is CORRECT?

A.Continual improvement participation should be limited to a small dedicated team.

B.It is the role of senior management to authorize improvement initiatives.

C.Training should be provided to those involved in continual improvement.

D.A single continual improvement register should be maintained by senior management.

Which principle concentrates on service consumers?

A.Focus on value

B.Keep it simple

C.Start where you are

D.Optimize and automate

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