Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 20)

Question 91

What is the purpose of service level management?

A.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

B.To ensure that all current and planned IT services are delivered to agreed achievable targets.

C.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

D.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

Question 92

Which is an important principle of communication in service operation?

A.Information should always be communicated

B.It is stored in the configuration management system

C.It has an intended purpose or a resultant action

D.Meetings are always the best method of communication

Question 93

Which is part of the 'focus on value' guiding principle?

A.Assessing services to identify parts that can be reused

B.Understanding what services help the service consumer

C.Identifying activities that can be achieved in smaller iterations

D.Reducing the number of steps in the customer experience

Question 94

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management

Question 95

What is included in the purpose of the 'release management' practice?

A.Authorizing changes to proceed

B.Making new features available for use

C.Moving new software to live environments

D.Ensuring information about services is available

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Question 91

Question 92

Question 93

Question 94

Question 95

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