Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 26)

Which describes a 'change authority'?

A.A tool used to help changes

B.A way to manage the people aspects of change

C.A person who approves a change

D.A model used to determine who will assess a change

What is MOST LIKELY to be handled as a service request?

A.An emergency change to apply a security patch

B.The implementation of a workaround

C.Providing a virtual server for a development team

D.Managing an interruption to a service

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A.Service level management

B.Change enablement

C.Service request management

D.Problem management

Which of the following is an example of incident?

A.A user wants to reset the password of a server

B.A backup server is being rebooted while services are running on the primary server

C.An application is not available during the business hours

D.A user has requested access to a shared repository

Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

A.1 and 4

B.1 and 2

C.2 and 3

D.3 and 4

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