Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 25)

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

Which action is performed by a service provider?

A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods

What is the purpose of the 'relationship management' practice?

A.To establish and nurture the links between the organization and its stakeholders

B.To set clear business-based targets for service performance

C.To align the organization's practices and services with changing business needs

D.To support the agreed quality of a service handling all agreed, userinitiated service requests

Which activity captures the demand for incident resolution and service requests?

A.Change control

B.Service desk

C.Service catalogue management

D.Problem management

Which is a purpose of the 'engage' value chain activity?

A.Providing transparency and good relationships

B.Ensuring that the organization's vision is understood

C.Meeting expectations for quality, costs and time-to-market

D.Ensuring the continual improvement of services

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