Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 18)

Question 81

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A.Improve

B.Plan

C.Design and transition

D.Deliver and support

Question 82

Which statement about service requests is CORRECT?

A.Complex service requests should be dealt with as normal changes

B.Service requests that require simple workflows should be dealt with as incidents

C.Service requests require workflows that should use manual procedures and avoid automation

D.Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Question 83

Which is included in the purpose of the 'change enablement' practice?

A.Plan and manage the full lifecycle of all IT assets

B.Record and report selected changes of state

C.Make new and changed services available for use

D.Ensure that risks have been property assessed

Question 84

Which describes a CORRECT approach to change authorization?

A.formal changes are typically implemented as service requests and authorized by the service desk

B.Emergency changes should be authorized by as many people as possible to reduce risk

C.Changes included in the change schedule are pre-authorized and do not need additional authorization

D.formal changes should be assessed and authorized before they are deployed

Question 85

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A.Incident management

B.Change enablement

C.Service level management

D.Service request management

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