A.Improve

B.Plan

C.Design and transition

D.Deliver and support

A.Complex service requests should be dealt with as normal changes

B.Service requests that require simple workflows should be dealt with as incidents

C.Service requests require workflows that should use manual procedures and avoid automation

D.Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

A.Plan and manage the full lifecycle of all IT assets

B.Record and report selected changes of state

C.Make new and changed services available for use

D.Ensure that risks have been property assessed

A.formal changes are typically implemented as service requests and authorized by the service desk

B.Emergency changes should be authorized by as many people as possible to reduce risk

C.Changes included in the change schedule are pre-authorized and do not need additional authorization

D.formal changes should be assessed and authorized before they are deployed

A.Incident management

B.Change enablement

C.Service level management

D.Service request management