A.Requesting required service actions

B.Ensuring access to agreed resources

C.Authorizing budget for service consumption

D.Receiving of the agreed goods

A.Service request management

B.Change enablement

C.Continual improvement

D.Incident management

A.Service desk

B.Service configuration management

C.Problem management

D.Deployment management

A.This role is involved in providing knowledge and input

B.This role ensures that activities are executed correctly

C.This role has ownership of the end result

D.This role ensures the flow of information to stakeholders

A.Optimize and automate

B.Focus and value

C.Think and work holistically

D.Collaborate and promote visibility