Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 30)

Question 141

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A.Known error

B.Event

C.Incident

D.Problem

Question 142

Which statement about the 'incident management' practice is CORRECT?

A.It identifies the cause of major incidents.

B.It authorizes changes to resolve incidents.

C.It maintains detailed procedures for diagnosing incidents.

D.It resolves the highest impact incidents first.

Question 143

Which of the following can be used to access service desks?

A.Text and social media messaging

B.All of the above

C.Phone calls

D.Email

Question 144

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

Question 145

A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A.A password allows a user connect to a WiFi network.

B.A mobile phone enables a user to work remotely

C.A license allows a user to install a software product

D.A service desk agent provides support to a user

Other Version: 1609ITIL.ITIL-4-Foundation.v2024-12-02.q195; 5191ITIL.ITIL-4-Foundation.v2024-05-21.q161; 2626ITIL.ITIL-4-Foundation.v2024-02-09.q180; 6242ITIL.ITIL-4-Foundation.v2023-10-18.q236; 7364ITIL.ITIL-4-Foundation.v2023-03-27.q176; 5712ITIL.ITIL-4-Foundation.v2022-06-21.q145; 10954ITIL.ITIL-4-Foundation.v2022-05-03.q197; 53ITIL.Passtestking.ITIL-4-Foundation.v2021-09-17.by.quintina.112q.pdf

Latest Upload: 202PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 299Nokia.4A0-113.v2026-05-01.q69; 255EC-COUNCIL.312-49v11.v2026-04-30.q214; 228Microsoft.MB-820.v2026-04-30.q101; 211Salesforce.MC-202.v2026-04-30.q57; 206BICSI.INSTC_V8.v2026-04-29.q53; 335NMLS.MLO.v2026-04-28.q82; 243NCARB.Project-Management.v2026-04-28.q27; 462EMC.D-AV-DY-23.v2026-04-27.q184; 1116ServiceNow.CSA.v2026-04-27.q483

Question 141

Question 142

Question 143

Question 144

Question 145

Download PDF File