Free Access ITIL.ITIL-4-Transition.v2023-03-20.q14 Practice Test (Page 4)

Question 11

An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

A.Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

B.Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

C.Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements

D.Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service

Question 12

Which describes the value driven approach to service design?

A.An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

B.Designing just enough features to satisfy early customers, and providing feedback for future development

C.The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

D.A process improvement philosophy that prioritizes flow efficiency over resource efficiency

Question 13

Which statement is CORRECT when considering a transformation to high velocity IT?

A.Customer-facing systems should be excluded from the change

B.All organizations benefit from high velocity

C.High-velocity IT should be applied throughout the organization

D.High performance is usually part of the change

Question 14

What BEST describes the relationship between planning and risk?

A.Planning should always consider risks and how to mitigate them

B.Planning is a high level function, risk management is a tactical activity

C.Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

D.Risk management is the exclusive domain of dedicated risk managers

Latest Upload: 106Oracle.1Z0-1057-23.v2025-09-10.q47; 146Google.Professional-Cloud-Network-Engineer.v2025-09-09.q179; 131SAP.C-S4EWM-2023.v2025-09-08.q83; 148TheSecOpsGroup.CNSP.v2025-09-08.q20; 200CFAInstitute.ESG-Investing.v2025-09-08.q173; 150PECB.ISO-IEC-27001-Lead-Implementer.v2025-09-06.q132; 139Salesforce.Data-Architect.v2025-09-05.q216; 135Adobe.AD0-E605.v2025-09-05.q50; 173Nutanix.NCP-MCI-6.10.v2025-09-05.q55; 114Oracle.1z0-591.v2025-09-05.q104

Question 11

Question 12

Question 13

Question 14

Download PDF File