Question 26

Drag and Drop Question
Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling.
You need to have a dedicated tab in the schedule board to see all the unscheduled leads.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 27

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
  • Question 28

    A customer experience manager wants to share a technician's phone number with a customer.
    The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
    The customer reports that they are not able to see the phone number in the portal.
    Which two actions should you perform? Each correct answer presents part of the solution.
    NOTE: Each correct selection is worth one point.
  • Question 29

    You are implementing Dynamics 365 Field Service for a generator maintenance organization.
    You need the dispatcher to describe the ways to create a work order from another record associated in Field Service. In which three record tables can a work order be created? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
  • Question 30

    You are a Dynamics 365 Field Service administrator.
    You need to maintain pricing for products and services for customers.
    On which three records can price lists be stored? Each correct answer presents part of the solution.
    NOTE: Each correct selection is worth one point.