Topic 1, Wide World Importers
This is a case study, Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements, if the case study has an All Information tab. note that the information displayed is identical to the information displayed on the subsequent tabs. When you ate ready to answer a question, click the Question button to return to the question.
Background
Wide World importers is a distribution company whose primary customers are small boutique shape which sell globally-sourced products including unique or hand-crafted items such as performs and ceramicware. Through the Wide World Importers sales cycles, the commissions-based sales team identifies opportunities and negotiates with shops by using a quoting process. The products may or may not already exist in the company's current product list.
The company has the following divisions and areas of responsibility:

Current environment
Wide World Importers use Dynamics 365 Finance and Dynamics 365 Supply Chain Management There is a single legal entity.
The primary distribution center for the company is located Las Vegas. Nevada, USA There is an additional warehouse in California which receives imported goods from container ships. When goods are received in California, the goods are transferred to Nevada for distribution. No orders are shipped directly from California.
Sales
The company has two teams of sale representatives East and West. Each team has one representative for each of the following categories of goods; perfumes, ceramicware ano ail other goods. Sales representatives are paid commissions based on sales Commissions must be paid based on the home office location for customers.
For example, commission for a customer that is headquartered in the Western United States is paid to the West group of sales representatives.
Sales representatives are responsible for driving new business. Company executives must be able to see metrics define the companies that the sales representatives are targeting, where there is potential to do business, and where quotes are being generated. Customer records must not be created until a sale is confirmed.
The sales team quoted a new perfume for a customer named Customer1. The customer has shipping locations in the following regions. United States, Austria. and Japan. Sales must only be made to the US and Japan due to product ingredients. Automated checks must be put into place so that users do not have to remember to select the correct item.
Testing
The company periodically performs testing on ceramicware as it is received to determine whether the products contain lead The company labels and markets ceramicware as Lead Free or Not for food use Perfumes may contain restricted ingredients that cannot be sold to customers in the European Union. The company performs testing on perfumes and has processes to ensure that perfumes containing restricted ingredients are not sold to customers in Europe.
Ten percent of all ceramiavare items received must be tested for lead. The process for managing testing must be automated. There must be tolerances setup that define the acceptable amount of lead levels in a product.
Inventory management
The inventory team must control costing of items by using FIFO principles. The finance team must be able to see updated FIFO adjustments throughout the month but win only settle FIFO for month-end reporting Inventory close must lie run at the end of each month. A report must be provided to the finance team that includes the physical quantities and inventory value for items, with totals at the bottom. The warehouse team needs a similar report but does not want the inventory value included. During inventory close, some items cannot be fully costed because the issue cannot be settled against the receipt. The finance team must know which items were excluded.
Other inventory requirements
* Inventory must be reserved against physical inventory.
* Items must be grouped so that the inventory costing can posted to the ledger by using the following groups:
perfumes, ceramicware. other goods. All goods are FIFO. Financial reports must be grouped by these three categories, even the transactions from all categories posts to the same ledger accounts.
* Wide World Importers plans to import a specific type of pottery from a local company in Mexico that handmakes the goods. The pottery must be available in orange of red colors. The cost is the same regardless of the color selection.
* A new line of perfumes is being introduced. The procurement team must be able to identify which perfumes are men s or women's fragrances, and must be able to further categorize perfumes as Perfume. Eau de Perfume, Eau de Toilette. Eau de Cologne, or Eau Fraiche.
* You must set up a structure of products for classifying each item for purchase, sales and reporting analysis Issue Customer service representatives report that some inventory shows as ordered reserved when the ordered reserved parameter is turned off.
An item that is typically carried is out of stock. A stock. A customer named Customer2 wants to place a special rush order for the item. This will result in a significantly increased cost from the supplier. The finance team does not want to have this special order affected the FIFO tiers.

Explanation

Section: Validate and support the solution

Explanation/Reference:
Implement and manage Supply Chain processes
Testlet 2
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Adventure Works Cycles builds stock and custom mountain bikes and is headquartered in San Diego. It has the following assembly and warehouse locations:
* Denver, Colorado, United States
* San Diego, California, United States
* Budapest, Hungary
Most manufacturing is outsourced, with each facility only assembling the bikes. Parts are stocked at all facilities and may be transferred between warehouses or legal entities. All of the parts are at standard cost.
Current environment. Organizational structure
The following diagram shows the structure of Adventure Works Cycles.
* Each of the physical locations in the United States (US) is a warehouse.
* Hungary assembles and distributes products to the rest of the European Union (EU).
* The EU legal entity is expected to add additional warehouse locations.
* All legal entities roll up to a financial consolidation company.

Current environment. Purchasing
* Higher quality tires that are used in new orders have become popular. Due to the volume of orders, the company wants to negotiate pricing with VendorC. The vendor agrees to a discounted price for 500 tires purchased within the next six months. Once the 500 tires have been purchased, the discount will be re- evaluated based on demand.
* Once a purchase is approved, for audit purposes it cannot be changed.
* Whenever possible, parts are purchased from vendors also within the EU. A purchase order was placed for a bike seat manufacturer in Italy.
* Parts for custom orders may not always be kept in stock and will need to be procured.
Current environment. Purchase requisitions
The following flow chart depicts the purchase requisition process:

Requirements. Purchasing
* Items for purchase requisitions are governed by each country. Each of the country-specific products will be grouped together for selection.
* Purchase orders must follow the requisition process.
* All existing purchase orders for brakes must account for the change to VendorB.
Requirements. Inventory
* Standard costs are based on purchase fluctuations within a single month.
* Tires use floating zones due to limited warehouse space.
Requirements. Operations
Due to recent brake failures, Adventure Works Cycles plans to purchase brakes from VendorB instead of VendorA. Although the brakes from Vendor B will continue to use the same item number as the brakes from VendorA, the price is slightly higher from VendorB. Adventure Works Cycles will pay list price from VendorB.
The order for VendorB needs approval and the usual approver for purchase requisitions is on vacation.
All brakes from VendorA that are in stock must be tested. The process for brake testing must be implemented for all inbound orders. Quality orders must be automatically created upon receipt of the first shipment against a purchase order only.
UserC needs to consolidate brake inventory after it has been cleared for sale.
Ordering of the new brakes order will incur an additional cost because it is a rush order.
Requirements. Custom orders
* Custom orders are placed for items that do not exist in the item master.
* Hungary does not process custom orders.
* The United States does process custom paint orders. Most custom paint colors are special order and require purchase requisitions.
* Quotes must be obtained from a minimum of two suppliers per company policy and compared for the shipping, costs, and other variables. Quotes will not be selected based on lowest price only.
Issues
* A special order for 2.6 high-end tires is received. This item is no longer in stock from the current vendor.
* Goods have been received in stock, but the matching invoice has not yet been received at the time of month close.
* UserA needs to set up pricing for the items purchased from VendorC and ensure that accounting validates the receipt and invoice against the agreement.
* UserB needs to send out a request for quotation (RFQ) for custom paint. The vendor will be selected based on pricing, volume discounts, and lead time.