Question 16

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
  • Question 17

    Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
    According to best practice, what data source should be used?
  • Question 18

    A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
    Which tool should a consultant recommend to meet this requirement?
  • Question 19

    When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
    Which OmniStudio tool could a consultant recommend to get the discounted rate?
  • Question 20

    A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
    Which two FlexCards features should the consultant recommend to meet these requirements?
    Choose 2 answers