Question 31

A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
  • Question 32

    When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
    * A view with information about a customer account
    * A list of contacts and cases associated with the account
    * All information should be on one screen
    What OmnlStudio tool should be used to meet this requirement?
  • Question 33

    An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
  • Question 34

    A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
    What is the advantage of embedding multiple child cards in this scenario?
  • Question 35

    A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
    What can the consultant recommend to improve these OmniScripts?