When analysing stakeholders, it is useful to produce a stakeholder analysis grid.
What is depicted on the axes of this grid?

An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?

It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded?

The entity relationship model below shows the relationship between Product and Order.

Which of the following business rules is correct and is reflected in the diagram?

One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty.
How would these costs be classified in a cost-benefit analysis?