A customer has recently moved the fax machine to a different location in the same building. They are not able to send or receive any documents. When the technician arrives at the location there is no dial tone on the line, but the customer can plug a phone into the same jack and place a telephone call. Which of the following is causing the problem?

A customer places a service call stating they cannot send or receive any faxes. The device is able to make copies though. Which of the following should the technician check?

A customer has instal ed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?

During the laser printing process, which of the following steps occurs right before the latent image is written on the photoconductor?

A customer desires that all print jobs to their color MFD product by default come out in black and white. Which of the following would be the default setting a technician would use?