Free Access Pegasystems.PEGACPDC25V1.v2026-02-11.q41 Practice Test (Page 8)

Question 31

Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.
What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

A.Establishing consistent communication standards and visual identity across all customer touchpoints.

B.Configuring the technical data structure required for personalized customer interactions.

C.Creating representative customer segments that enable targeted and personalized engagement strategies.

D.Defining the overall business objectives and strategic framework for customer engagement.

Question 32

U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A.Create an external email treatment and use an external tool to design the email.

B.Create an external email treatment and use Customer Decision Hub to design the email.

C.Create an internal email treatment and import the email content HTML.

D.Create an internal email treatment and use Customer Decision Hub to design the email.

Question 33

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

A.Stops presenting offers to the customer

B.Adds the customer to the potential churn list

C.Reevaluates the Next-Best-Action

D.Sends a detailed email about the offer

Question 34

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

A.75 emails 25 SMSes

B.100

C.150

D.75 SMSes and 25 emails

Question 35

As shown in the following figure, decision strategy contains 'Green Label' and 'Black Label' Proposition components that point to the "Set Printing Cost' Set Property component that uses 'BaseCost' and
"LetterCount." The configuration of the Prioritize component selects the lowest cost. What is the role of the Set Property component in the following decision strategy?

A.To calculate the printing cost for each of the actions.

B.To filter actions based on the printing cost.

C.To import the printing cost property into the strategy.

D.To create a new strategy property.

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Question 31

Question 32

Question 33

Question 34

Question 35

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