Question 26

When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator.
When selected, the case _____________.
(Choose One)
Response:
  • Question 27

    A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
    Response:
  • Question 28

    What does the basic Text Area (pxTextArea) control do?
    Response:
  • Question 29

    Review the following decision table.

    If the credit score is 800 and the outstanding balance is 1000, what is the result of the decision?
    Response:
  • Question 30

    You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values.
    The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations?
    Response: