Which two aspects of application delivery are improved by using Direct Capture of Objectives?
(Choose Two.)
Response:

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _____ in the service level to 5 days.
Response:

In a purchase request case type, you have the following requirement: Purchase requests should automaticallygo to a manager of an employee.
To meet this requirement, you design a case with a________________.

A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition ?

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true?
(Choose Three)
Response: