Question 101

When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)
  • Question 102

    What two items should a developer configure before delegating a rule?
    (Choose Two)
    Response:
  • Question 103

    In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms.
    Which two of the following are reasons would you choose to use a declare expression rather than a data transform to calculate the value?
    (Choose Two)
    Response:
  • Question 104

    In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
    During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
    What is the best way to design routing so the correct interviewer is assigned the task?

    Response:
  • Question 105

    A home loan application requires application the legal team manager and the Finance team manager.
    The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
    Response: