Question 26

You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Question 27

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does this meet the goal?
  • Question 28

    You are a Dynamics 365 Customer Service administrator.
    Users report that the main form does not display data from other entities or allow them to edit data from other entities.
    You need to embed information from other entities in the form and allow users to edit the data.
    Which actions should you perform? To answer, select the appropriate options in the answer area.
    NOTE: Each correct selection is worth one point.

    Question 29

    You are designing a chatbot for a sports outlet.
    You need to complete the chatbot.
    Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
    NOTE Each correct selection is worth one point.

    Question 30

    You are a Dynamics 365 for Customer Service developer.
    You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list.
    You need to create a connection to the Twitter service and build a solution.
    Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.