Explanation/Reference:
Question Set 2

Explanation/Reference:

Testlet 1
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials
and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to
health and safety on construction sites. The project will deliver "capability to provide health and safety training",
including the materials needed for classroom-based training and e-learning. The expected benefits for
construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-
based training will be delivered by ABC Company's development team. All course materials will be piloted
before they are used. ABC Company will deliver training to its customers and also hopes to sell the course
materials to other training companies as part of their operational business. ABC Company will use their own
sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course
materials and trainers have to be accredited by a government agency before courses can be delivered. ABC
Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company
has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets
for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring
supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget.
His department organizes courses, venues and trainers. They work with the Product and the Sales teams to
provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose
new products. She will work with the Operations. Director to ensure a cost-conscious approach and that
appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for
developing training materials and gaining accreditation, in accordance with the standard course development
model. Course developers in his team have skills in a range of development technologies and are allocated to
projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal
and external trainers deliver ABC Company training courses to the required standard. He also checks course
materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and
configuration management. He recently led a project to consolidate all company quality systems into one
quality management system and set up a corporate quality department, now managed by the Corporate Quality
Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the
company's document management system and now operates it across the business. She manages a team of
administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new
markets for the courses and material. All account managers and the marketing team report to him. They
promote existing training courses to other training companies and existing customers.
End of the additional information.

Explanation/Reference: