The ____ quality assurance technique ensures continuous improvement of all processes.

A program sponsor is concerned about the status of high-priority risks and budget variances.
The program manager should refer to which of the following?

You are the program manager for your organization. Your program has a budget of $750,000 and is expected to last one year. The program is currently 30 percent complete and has spent $245,000. The program is supposed to be 40 percent at this time. What is the schedule performance index (SPI) for this program?

The program charter for a new, five-component program has been approved.
What should the program manager use to communicate the program's intended direction and the linkage between organizational strategies and planned work?

You are the program manager of the GHY Program. Your program team has identified a risk dealing with the materials you will be using in the program. It is possible that if the materials are not installed properly they will cause serious damage in future phases of the program. Your team has recommended additional training and a consultant to help the team members install the material accurately to reduce the likelihood of the risk event.
You agree and the team executes the risk response. What type of risk response have you implemented in this situation?