The Id Field for Actions in the FlexCard specifies which field from the FlexCard data source will be used as the record ID for the OmniScript. If this field is blank, the OmniScript will not receive any record ID and will not be able to retrieve any Salesforce data. In the DataRaptor Extract Action, the Input Parameters Filter Value determines how to filter the data based on the record ID. If this value is misspelled, the DataRaptor Extract will not be able to match the record ID and will not return any data.

A Matrix Step retrieves values from an uploaded Calculation Matrix (Enterprise PDF/Excel or custom object) based on matching multiple input dimensions, commonly used for pricing or rating tables.

FlexCards support States, which allow the developer to define multiple layout variations that render conditionally based on field values or expressions, enabling dynamic presentation of data.

According to the FlexCard Designer Overview page, one possible cause of a field showing only the label is that "the field name in the FlexCard state does not match the DataRaptor Extract's Output JSON Path name".

In OmniScripts, if you need to apply a function (like COUNTIF) to dynamic data and show the result immediately, the Formula element is the correct choice. B . Formula element ?The Formula element supports real-time calculation using OmniStudio expression functions (like COUNTIF, SUM, etc.) and updates values instantly on the screen without the need for server calls.