Universal containers uses a private Account sharing model. They have a Process Improvement team with representatives from multiple departments that need s to view all accounts that have been flagged as problem accounts. How should this team be granted access to the records?

An Alexa Skill Builder submitted a child-directed skill for certification that lists the nearest skateboard parks.
The Builder ensured that
* The skill does not link to an external account
* The skill stored the child's preference by userId
* The skill has a valid privacy policy link in the skill Distribution page Given this information, why will the skill fail certification?

Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type.
How should this requirement be met?

Universal containers wants to ensure that they are accepting clean data from their users and verify that important fields are entered. What should an app builder recommend to meet this requirement?

Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers