Question 6

SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
  • Question 7

    What can be done after workflow field re-evaluation?
  • Question 8

    Universal Containers is setting up Salesforce for the first time. Management wants the sales and marketing have different navigation menus in the Salesforce 1 mobile app. Which option is available for an App Builder to satisfy this requirement?
  • Question 9

    How should an app builder configure access to a contact's Twitter profile for Salesforce mobile app users?
  • Question 10

    UVC uses a custom object to track expense reports. They would like to automatically post updates in a record's feed whenever an expense report has been approved. Which social feature can be used to accomplish this?