Explanation: The widespread nature of the company locations means that a questionnaire is going to be the most effective way to acquire feedback; the questionnaire can be sent out, and employees can then complete it and return it by a certain time. A focus group is impractical, as it might be difficult to get enough people together for the discussion. Interviews and observation can prove to be cumbersome, both to employees and management, because they might require extensive travel and/or arranging of schedules.

Explanation: The accession rate compares the number of new employees to the total number of employees. This metric indicates whether an organization is experiencing too much or too little turnover. Human resources departments use the accession rate to identify focus areas for their recruiting and retention efforts.

Explanation: Pie charts are not commonly used in total quality management. Total quality management is a comprehensive approach to reducing errors and streamlining every aspect of an organization's operations. The other answer choices are charts frequently used to identify waste and make TQM plans. A Pareto chart combines line and bar graphs to identify the problems that are causing the most waste. A scatter plot represents the relationship between two variables. A histogram looks like a bar graph; it is used to identify variations in a set of experimental data.

Explanation: People and production are on the axes of the BlakeMouton managerial grid. The BlakeMouton managerial grid is a tool for assessing leadership. It simplifies this complex subject by reducing leadership to its focus on people and its focus on production. In some cases, attention to one of these factors will necessitate inattention to the other. This model suggests, however, that the best leaders are those who maximize their concern for both people and production.

Explanation: In a matrix organization, each employee reports to two managers: a product manager and a functional manager. That is, each employee reports to someone responsible for overseeing the development of a particular product, and someone responsible for overseeing certain types of employees. Matrix organizations require a great deal of cooperation and communication.