A.The service integrator is independent from the retained capabilities, even if it is internally sourced.

B.The service integrator layer cannot be provided by the customer organization.

C.The service provider layer is where end-to-end service governance, assurance and coordination is performed.

D.The service providers cannot be part of the customer organization.

A.customer organization

B.lead supplier

C.service integrator

D.prime vendor

A.SIAM makes service providers accountable for the end-to-end delivery of services.

B.SIAM provides a single point of control for the integrated delivery of services.

C.SIAM provides service providers with a tool to support their internal processes.

D.SIAM enables effective contracts between the service integrator and the service providers.

A.ease of adding and removing service providers

B.ease of adding and removing business requirements

C.ease of adding and removing SLA's

D.ease of adding and removing data dictionaries

A.argue first, fix later

B.Root-cause analysis

C.Ishikawa approach

D.fix first, argue later