The document described in the question is a Disaster Recovery Plan (DRP). A DRP outlines the process and procedures for restoring critical systems and operations after a major disruption or outage. It includes the order in which systems should be brought back online to ensure minimal impact on business operations, prioritizing the most critical systems to recover first.

Sanitization is the process of thoroughly removing or wiping all data from devices before disposal or donation to prevent sensitive information from being recovered or leaked.
Reference:
CompTIA Security+ SY0-701 Official Study Guide, Domain 4.4: "Sanitization is used to ensure data cannot be recovered from donated or decommissioned equipment." Exam Objectives 4.4: "Summarize business continuity and disaster recovery concepts."

The principle of least privilege is a security concept that limits access to resources to the minimum level needed for a user, a program, or a device to perform a legitimate function. It is a cybersecurity best practice that protects high-value data and assets from compromise or insider threat. Least privilege can be applied to different abstraction layers of a computing environment, such as processes, systems, or connected devices. However, it is rarely implemented in practice.
In this scenario, the IT manager is setting up the principle of least privilege by restricting access to the administrator console of the help desk software to only two authorized users: the IT manager and the help desk lead. This way, the IT manager can prevent unauthorized or accidental changes to the software configuration, data, or functionality by other help desk staff.
The other help desk staff will only have access to the normal user interface of the software, which is sufficient for them to perform their job functions.
The other options are not correct. Hardening is the process of securing a system by reducing its surface of vulnerability, such as by removing unnecessary software, changing default passwords, or disabling unnecessary services. Employee monitoring is the surveillance of workers' activity, such as by tracking web browsing, application use, keystrokes, or screenshots. Configuration enforcement is the process of ensuring that a system adheres to a predefined set of security settings, such as by applying a patch, a policy, or a template.

A Virtual Private Network (VPN) is the best solution to allow remote employees secure access to company resources without interception concerns. A VPN establishes an encrypted tunnel over the internet, ensuring that data transferred between remote employees and the company is secure from eavesdropping.
Proxy server helps with web content filtering and anonymization but does not provide encrypted access.
NGFW (Next-Generation Firewall) enhances security but is not the primary tool for enabling remote access.
Security zone is a network segmentation technique but does not provide remote access capabilities.