Question 166
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
which feature should an administrator configure to meet this requirement?
Question 167
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Question 168
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
What should an administrator suggest to meet this request?
Question 169
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
Question 170
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
What should the administrator do to complete this requirement?
