Question 181

AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
  • Question 182

    Customer service accesses articles with the Knowledge Lightningcomponent on the Service Cloud Console.
    Billing department users would like similar functionality on the case record without using the console.
    How should the administrator configure this request?
  • Question 183

    Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
    Which two tools should and administrator configure?
    Choose 2 answers
  • Question 184

    The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
    How were these records added without error?
  • Question 185

    The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
    Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
    Choose 2 answers