Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?

What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2

Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implement this requirement?

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?