Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.

Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?

The lifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

Universal container support manager wants to share product specific information with their customers using communities. Choose 3 Answers