Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
Choose 2 answers

Which metric influences customer satisfaction? Choose 2 answers