A.Webself service

B.Web to case

C.Email to case

D.Chat

A.Knowledge search query with no results.

B.Knowledge articles with the lowest rating.

C.Knowledge articles created by call center agents.

D.Number of knowledge articles in each data category.

A.Data Category to assign an article record type to a Reviewer.

B.Approval Process that assigns an Article to a Reviewer Queue.

C.Knowledge Action to Publish an Article once the Article is approved.

D.Validation Rules for article record types to verify all fields during creation.

A.Service Console case creation configuration

B.Lightning Console enablement

C.CTI Adapter configuration

D.Call Center Definition File creation

A.A separate .csv import file is uploaded for each data category

B.One .csv import file is uploaded for all article types

C.A separate .csv import file is uploaded for each article type

D.Attachments and .html files must be referenced in a corresponding .zip file

E.Each article must be associated to an article type