Free Access Salesforce.Service-Cloud-Consultant.v2022-08-16.q199 Practice Test (Page 10)

Question 41

What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)

A.Increase the Call-to-Order ratio

B.Use suggested Knowledge articles

C.Use integrated voice response

D.Bypass entitlement verification

Question 42

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A.The specific Quick Action must be added to the CaseFeed.

B.Quick Actions must be enabled in the org.

C.The specific Quick Action must be added to the Case record page.

D.Global Actions need to be on the publisher layout.

Question 43

Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

A.Display articles in a public knowledge base.

B.Publish articles to the Web using Salesforce Publisher.

C.Display articles in Salesforce Answers.

D.Display articles with HTML, images, and links.

Question 44

Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly.
Which two features should a Consultant recommend? Choose 2 answers

A.Deploy Pre-Chat form

B.Create quick actions

C.Configure LiveMessage

D.Activate quick test

Question 45

Universal containers is in the process of setting up a business-to-business (b2b) portal. The company needs to give customers access to service level agreements (SLA) via the portal. Which solution is recommended to accomplish this requirement?

A.Assets

B.Service contracts

C.Cases

D.Milestones

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Question 41

Question 42

Question 43

Question 44

Question 45

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