Free Access Salesforce.Service-Cloud-Consultant.v2023-02-15.q37 Practice Test (Page 3)

Question 6

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A.Use escalation rules for notifications and account teams to monitor cases.

B.Use Process Builder for notifications and case teams to monitor cases.

C.Use Process Builder for notifications and account teams to monitor cases.

D.Use escalation rules for notifications and case teams to monitor cases.

Question 7

What are three considerations when adding a report chart to a Console Component?
Choose 3 answers

A.The report chart is added to the Page Layout.

B.The report has a standard Report Type.

C.The report contains a chart.

D.The report is a Summary or Matrix report.

E.The report is shared with a Chatter Group.

Question 8

Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?

A.Entitlements

B.Case Escalation

C.Case Milestones

D.Omni-Channel

Question 9

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

A.All Cases by Customer

B.All open Cases by Priority

C.All Cases closed Month-to-date

D.All open cases by Channel

E.Case resolution time

Question 10

The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A.Create a Process Builder and Flow to change the owner on closed cases.

B.Create a case validation rule to ensure cases are owned by a user when closed.

C.Use a data tool to update the owner field on closed cases.

D.Create a case assignment rule to ensure cases are owned by a user when closed.

Other Version: 1647Salesforce.Service-Cloud-Consultant.v2024-12-13.q136; 3152Salesforce.Service-Cloud-Consultant.v2023-12-02.q200; 3787Salesforce.Service-Cloud-Consultant.v2023-07-29.q164; 4124Salesforce.Service-Cloud-Consultant.v2022-12-22.q177; 9208Salesforce.Service-Cloud-Consultant.v2022-08-16.q199; 22408Salesforce.Service-Cloud-Consultant.v2022-05-13.q183; 97Salesforce.Actualtestpdf.Service-Cloud-Consultant.v2021-12-03.by.chester.153q.pdf; 21768Salesforce.Service-Cloud-Consultant.v2021-11-08.q122

Latest Upload: 144HRCI.aPHRi.v2025-12-22.q195; 107APICS.CSCP.v2025-12-22.q352; 107SAP.C_SIGPM_2403.v2025-12-22.q25; 114Nutanix.NCP-CI-Azure.v2025-12-22.q27; 106EMC.D-PEMX-DY-23.v2025-12-22.q45; 113SAP.C_S4CS_2502.v2025-12-22.q29; 115ISA.ISA-IEC-62443.v2025-12-22.q112; 175HashiCorp.HCVA0-003.v2025-12-20.q102; 128SAP.C_SAC_2501.v2025-12-20.q21; 112Snowflake.DAA-C01.v2025-12-20.q172

Question 6

Question 7

Question 8

Question 9

Question 10

Download PDF File