Free Access Salesforce.Service-Cloud-Consultant.v2023-02-15.q37 Practice Test (Page 9)

Question 36

Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers

A.Middle-tier integration

B.Salesforce Connect

C.External Objects

D.Custom Objects

Question 37

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A.Create a sharing rule for each division to provide access based on criteria of the article.

B.Create a sharing rule for each division to provide access using the role hierarchy.

C.Create separate data category groups for each division and assign the category to a division profile.

D.Create a single data category group for each division and provide access using the role hierarchy.

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Question 36

Question 37

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